Salefloor is the manager's view: real-time call monitoring across your organization.
What is on the screen
Live Calls Dashboard — every call in progress, with:
- Session ID
- Detection — whether the system classified the answer as human or machine
- Duration
- Transcript Preview — live text from the call
- Actions — listen in
Active Reps — who is working right now, with call duration and the list they are assigned to.
Call Statistics (Last 24h) — Total Calls, Completed, Accepted, No Answer and Conversion %, per user and overall.
Listening to a call
Use the listen action on a live call. You can join muted — the normal case, where neither party hears you — or unmuted.
The rep sees a prompt: "An admin is requesting to monitor this call. Accept to listen in." Monitoring is not silent and not automatic; the rep accepts it.
Some messages you may hit:
| Message | Meaning |
|---|---|
| Call is still connecting — listening available shortly | The call has not been answered yet. |
| SIP client not registered - refreshing page may help | Your own audio client did not register. Reload. |
| Monitor not available | Monitoring is not available for this call. |
| Live dashboard is unavailable: backend URL is not configured | A configuration problem — contact support. |
Using it well
Listen to whole calls, not fragments. Dropping into the last thirty seconds of a call tells you how it ended and nothing about why.
Tell the team you do it, and why. Monitoring that arrives as a surprise reads as surveillance. Monitoring that is part of a stated coaching routine reads as support — and the rep has to accept the request anyway.
Do not coach live. Note it, then talk afterwards. A rep hearing a manager in one ear while a prospect talks in the other will lose both.
Pair it with the recording. Logs has the recording and the notes; the live view is for catching things as they happen, not for review.