Inviting team members to PD

Inviting members to PowerDialer is a straightforward process with a few steps to get you started. It is important as it ensures that the user can access the features of power dialer like Analytics Dashboard and Contact sharing etc.

In order to invite new team members to access power dialer, you can look at the following setup guide ${frame}Arcade

Admin Privileges

In Power Dialer, you get access to admin privileges, which you can change depending on your scenario. A key advantage of Admin over Member role is the fact that admins have the ability to share contact lists. Another important aspect is that admins can also view coaching insights under the Analytics Dashboard for a quick summary of the calls, recommendations to improve call quality and viewing common objections. Admins can also see call logs of everyone else.

Video

Inviting Team Members in PD

Question 2

Utilizing Inbound Webhooks: In PowerDialer

Accepted Answer

Utilizing Inbound Webhooks in PowerDialer

This article introduces webhooks in PowerDialer and explains how they can be used to integrate with external services and automate workflows.

Webhooks are automated notification and trigger mechanisms that allow PowerDialer to interact with other applications. With them, external events can initiate actions inside PowerDialer—such as sending incoming contact data to trigger calls or syncing contacts from a CRM.

PowerDialer supports multiple webhook directions, and Inbound Webhooks allow your services to send contact data directly into PowerDialer to create or append contacts within a contact list.

PowerDialer Webhook Configuration Guide

You can view an interactive guide here:

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Video Walkthrough

Utilizing Webhooks in PowerDialer

Steps to Use Inbound Webhooks

Navigate to the Contact List page and open the contact import dialog. Select the Webhooks tab.
Click Create Webhook and provide:

Name
Description
(Optional) Create new list every day — Enable this to generate a new contact list daily, or leave unchecked to append incoming data to the same list.

Send your contact data from any external service to the Inbound Webhook URL pr

Question 3

Cold Calling

Accepted Answer

Cold calling in Power Dialer has the following steps typically -

Choosing or uploading contact list into Power Dialer. Learn more about contact lists here.
Choose a power dialing mode, either power or parallel dialing. To learn more about the same click here.
Once mode is selected, call the person either in 1 line or mulitple phone numbers at once.
Log the call results in Logs. Learn more about logs here.

Cold calling helps to maximize productivity and reduce downtime. It ensures that the teams followup with leads to avoid missing any opportunities.

PowerDialer is designed to help make cold calling more efficient and remove the grunt out of the work with high volume automated calling.

Question 4

Dialer Introduction

Accepted Answer

Dialer in PowerDialer is tool used to automatically call phone numbers from a contact list so that agents don't have to manually call the person.

Power Dialer typically has two types of dialing modes -

Power Dialer - Dials the numbers one by one. To learn more click here.
Parallel Dialer - Dials multiple numbers at once. To learn more click here.

Question 5

Introduction

Accepted Answer

Introduction

Cold calling in PowerDialer is used to automate the dialing process to efficiently reach out to prospects, streamlining the workflow for sales and outreach teams.

Meaning in PowerDialers Context

It is a outbound sales tactic where agents contact leads who may or may not be familier with the business/product. PowerDialer helps contact large prospects lists and reduce connection drops with increased calling efficiency.

To learn more about Cold Calling, refer to this article.

Question 6

Machine Detection

Accepted Answer

Machine detection in Power Dialer helps detect spam calls and automatically listens to the start of the call to decide if a real person or a automated answering machine has picked up. It helps your agents to spend more time talking to humans and less time waiting on machine pickups. To learn more click here.

Whenever a call connects, machine detection analyzes the pattern of the audio to classify it as a human answer or a voicemail/IVR/answering machine.

Based on the type of call, the system can skip calls if a machine picked up.

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