Performance

Performance in Power Dialer can be viewed in the Phone Health tab when you click on More at the top. It helps to showcase how your phone number is performing in real world calling. It includes the call volume analysis, which consists of two major components -

Call Volume Analysis

1. **Volume Distribution: **It showcases the total number of calls made and the total number of phone numbers used to make the call. It also suggests the number of additional phone numbers needed to optimize volume per call so that it appears as normal usage by distributing the number of calls and improving call completion rates. You can also purchase additional numbers.
2. **Numbers Need Replacement: **This option showcases the numbers that need to be replaced due to excessive call volumes in order to maintain optimal call completion rates. You can also choose to replace the number here.

STIR/SHAKEN Compliance Status

This part shows you how well your phone numbers are complying with the US STIR/SHAKEN status to verify the legitimacy of calls. This insures that the calls are authentic and spam proof.

Organization Performance Overview

The organization performance overview provides a holistic view of the entire org in terms of numbers. There are components which are included as follows -

1. **Total Numbers: **It shows the total numbers in the organization including the active and inactive ones.
2. **Active Numbers: **It shows the number of numbers used in the last 7 days. Includes numbers that have made calls recently and inactive numbers may lose reputation.
3. **Avg. Health Score: **It is the average health score across all numbers. 90-100 is excellent, 70-89 is good, 50-69 is fair, 30-49 is poor, 0-29 is critical.
4. **Top Performers: **Numbers performing excellently. These are numbers with health score above 80 and good connection rates.
5. **Need Attention: **These are the numbers requiring immediate attention. These are numbers with poor performance or high spam risk.
6. **Active Users: **These are users actively making the calls. These are number of teams members who have actively used phone numbers for calling.

Filter and Search Numbers

You can also search numbers, users and locations by status and risk levels.

All Phone Numbers

Here you get the summary of the status of your phone numbers along with other metrics such as -

1. **Health Score - **Overall phone number health assessment. It combines usage patters, connection rates and the spam risk.
2. **Total Calls: **This indicates the total number of calls made with this number. Higher call volumes provide more data for accurate health assessments.
3. **Connection Rate: **It is the percentage of calls successfully connected. Industry average is generally 65-75%. Low rate typically indicate carrier blocking or number reputation issues.
4. **Conversation Rates: **It is the percentage of connected calls lasting greater than 10 seconds. It indicates the call quality and recipient engagement. 25%+ is good and 45%+ is excellent.
5. **Last Used: **Indicates when the phone number was last used for calling. Inactive numbers (30+ days) should be rotated or retried.

Updated on: 28/11/2025