Logs

• Disposition

  Disposition in Power Dialer logs describes how the call went, or the sentiment of the conversation. It essentially tries to figure out the overall mood of the call and assigns it a specific label like Positive, No answer, bad number etc.Few readers

• Agent

  Agents in Power Dialer represent the person who was responsible for logging and handling the conversation for a specific call. Once you click on the dropdown menu on the top left of the page inside the logs tab, you can view all your agents who have made calls. To filter the calls by an individual agent, just select the agent's name and you will get the call logs corresponding to that agent. (https://storage.crisp.chat/users/helpdesk/website/-/f/3/5/c/f35c48cb79fc2000/screenshot-2025-11-2Few readers

• Direction

  In Power Dialer you can also filter call logs by direction. There are two type of directions available, incoming and outgoing. Incoming is for inbound calls and outgoing is for outbound calls. It is an essential feature to understand the flow of your calls through the dialer.Few readers

• Contact Lists

  Contact lists inside of the logs tab in Power Dialer refers to filtering call logs by tags such that you can trace every call back to the exact list that was being dialed. It lets you filter/analyze the performance of a list so you can generate more connects and have a finer control over the filtering process. It is also helpful while troubleshooting.Few readers

• Export Logs

  Export logs in the Power Dialer Logs tab at the top right lets you download the call history so you can analyze and share it outside the application. It has options such as export with filters, which enables you to export the log with the applied filters. The export with contact details option enables you to include all the call mappings populated during the contact upload. You can also quick export by last 7 days or choose to export by a custom date range. (https://storage.crisp.chat/useFew readers

• Natural Language Search

  Natural Language Search in Power Dialer allows you to search your call logs by phone number, name, call status, disposition or contents of the transcripts. It helps user search up calls using natural language or plain english instead of complex filters. Uses AI/semantic search to understand exact meaning of the query and accordingly remember about a call by quickly searching through the relevant records. It is located at the top of the logs page and helps to filter calls. (https://storageFew readers

• Call Status

  Call status in Power Dialer helps you filter the call logs by the outcome of each call attempt. You can search the call logs by initialized, ringing, not answered etc. Typical call status represents the following - Accepted - The call successfully connected and ended normally No Answer - The call rang but nobody picked up the call before the timeout period Busy - The recipients line was busy or he/she couldn't pickup the call and hung up. There are some other call statusFew readers

Dialer

• Contact List Filters

  The contact lists in Dialer Tab inside of Power Dialer offers filters that can be set to search contacts in your list based on your preferences. The filters are as follows - Status: Indicates the call progress, examples including Accepted, Busy, Cancelled etc. It informs the user if the call has been connected or if there is any issue preventing the call from connecting. Time Range: You can filter the list based on range of times for instance from 9 AM to 5 pm. This will only retuFew readers

• Settings Configuration

  The settings option in Power Dialer is available in the Dialer Tab in the main dashboard. Here you can find the settings button right next to the "Start power dialing" option. The settings option is an important feature in Power Dialer which enables you to configure your call according to certain parameters which make your calling more efficient and appropriate for yourFew readers

• One-On-One call options

  The one-on-one call option in Power Dialer can be found in the Dialer Tab. You can click on the one-on-call button at the top. Once you click it, you can enter the phone number you want to call. It is useful when you are interested in having a one on one conversation with your lead while also having the option to log the call.Few readers

Contact Lists

• Contact List Selection

  Managing contacts effectively is important when it comes to Power Dialer. You can club contacts into lists and select the contact lists by going to the Contact Lists tab on the Power Dialer Dashboard. Here you can find a "Select a contact list" dropdown where you can view your existing contact lists.Few readers

Phone Health

• Spam analysis

  Spam Risk Analysis It provides an overview of your organizations calling patterns and spam risk indications. Call Performance Metrics It shows numbers on how the core calling services are performing. Includes the following metrics - Total Calls Made: Total number of outbound calls attempted across all numbers. Connected Calls: Calls that successfFew readers

• Performance

  Performance in Power Dialer can be viewed in the Phone Health tab when you click on More at the top. It helps to showcase how your phone number is performing in real world calling. It includes the call volume analysis, which consists of two major components - Call Volume Analysis Volume Distribution: It showcases the total number of calls made and the totalFew readers

• FAQs - Integration

  Do you guys integrate with Ghl/Hubspot/Salesforce/ pipedrive/ etc ? Answer) Yes we do support native integrations with GHL (GoHigh Level), Hubspot, Salesforce and Pipedrive. How to integrate with  Ghl/Hubspot/Salesforce/ pipedrive/ etc ? Answer) You can integrate with GHL/Hubspot/Salesforce/Pipedrive by first navigating to the Contact List tab in Power Dialer. After that, click on "Import Contacts" button at the top right corner of the screen and you will be able to see the integratiFew readers

• FAQs - Platform

  How to purchase phone numbers?  Answer) You can purchase phone numbers by navigating to Dialer tab and clicking on the Settings button. After that you have to click on the Buy a new one button. Do you guys provide automated voicemail/ ringless voice mail? Answer) Yes we do provide automated/ringless voicemail. Does the plan include unlimited calling? Answer) Yes plans include unlimited calling. The platform took me to the no access screen Answer) You will probably needFew readers

• FAQs - Phone Numbers

  Why is my number appear ‘Spam Likely’? Answer) The number is appearing as SPAM likely as it might not be registered for compliance such as with CNAM and STIR/SHAKEN. It might also be engaging in voicemail or machine calls which can flag it as SPAM. How do I register my number for CNAM? Answer) You can register your number for CNAM by navigating to the More tab in Power Dialer. You then need to select registrations from the dropdown. Inside registrations click on CNAM. Then select thFew readers

• FAQs - Cancellation

  Can you cancel my subscription? Answer) You can cancel your account by going to the subscription tab or contacting us through the chat messenger. Can you please refund the payment? Answer) PowerDialer.ai operates under a no-refund policy, as agreed to during signup. Because of this, we’re unable to process refund requests once a subscription or usage credit hFew readers