Credits are the balance that pays for usage — calls, messages and phone numbers. They are separate from your subscription, which pays for seats and features.
Checking your balance
Your Credit Balance shows the current balance, available credits and your Next Billing Date.
If you have never bought a number, you may see: "First Phone Number Free! — you're eligible to get your first phone number at no cost."
Topping up manually
Enter an Amount (in credits) and pay. Whole numbers only.
Auto-refill
Automatically refill your credits when balance runs low. Two values:
| Setting | Meaning |
|---|---|
| Refill When Balance Falls Below | The threshold that triggers a refill. |
| Refill Amount | What gets charged to your card and added to your balance. |
Both must be whole numbers; the threshold can be 0 or more, the amount must be greater than 0.
Turn this on. The alternative is discovering you are out of credits in the middle of a session, which in practice means an hour of a rep's day. The app warns you when you disable it: "Your account may run out of credits if you forget to refill manually."
Choosing the numbers
Set the threshold to roughly one full day of your team's usage, and the refill amount to three to five days. That way a refill never happens mid-session, and a failed card gives you days of warning rather than minutes.
Refill history and warnings
Refill notification history shows past automatic refills. Transaction history shows every credit movement. Billing warnings appear on the same screen when something needs attention — usually a card that has expired or been declined.
When you run out
Calls stop. You will see errors like "Not enough credits" when buying a number, and dialing will fail. Top up, and the account resumes; nothing is lost.
Payment methods
Payment methods holds the cards on file. Keep a second card on the account if you can — a single expiring card is the most common cause of an unplanned outage, and it always expires on a day someone needs to dial.