Subscription holds your plan, your seats and your team.
Seats
A seat is what lets one person dial. Your plan comes with a number of them; the overview shows the Team Plan, Monthly Cost, Next Billing date and how many seats are Available.
Someone without a seat can sign in but cannot dial.
Adding a team member
Add Team Member, then assign them a seat. If no seat is free, buy one first.
Buying more seats
Buy More Seats → choose how many → the app calculates the prorated charge for the rest of your billing period and shows Due today.
Two flows depending on your setup:
- Your card on file is charged immediately, or
- You complete payment on Stripe.
Either way: after purchase, assign the new seats to team members from the Seats tab. Buying a seat does not assign it.
Changing the seat count
Change seat count adjusts your subscription. Reducing seats takes effect according to your billing terms — the app shows what will happen before you confirm.
Removing someone
Remove the member, which frees their seat for someone else. Their call history, recordings and notes stay in the account; the data belongs to the organisation, not the person.
Do this the same day someone leaves. An unassigned seat costs the same as an assigned one.
What a plan controls
Beyond seats, your plan gates several product limits:
- Maximum parallel dials per session — the dialer says "Maximum N parallel dials in a session is allowed based on your plan".
- Local area dialing — available on specific plans only; the app names them.
- Voicemail drop — flagged as Available with Premium subscription on trial accounts.
- Registrations / compliance features — Registration services are available on our paid plans.
If a control is greyed out with a tooltip naming a plan, that is why.
Billing interval
Plans are offered on different intervals, including quarterly. A longer interval usually costs less per month; check the plan cards before switching, since the change applies from your next cycle.