Turning it on
Power dialing configs → Recording Settings → Record calls. Recordings attach to the call in Logs, where you can play them back, and they feed the transcript-based features such as AI call summaries and coaching analytics.
The two-party consent option
Don't record calls for two-party consent states suppresses recording when the contact is in a United States state that requires every party to a conversation to consent, rather than just one.
Tick it. The cost of having it on is a few missing recordings; the cost of having it off is a legal problem.
Two things it does not do:
- It does not cover other countries. If you dial into the UK, the EU, Canada or Australia, their rules apply and this setting knows nothing about them.
- It does not announce anything. It suppresses recording; it does not tell the contact they are being recorded.
Announcing the recording
Where consent is required, the standard practice is to say so at the start of the call, in words, and to record the fact that you said it. Put it in your list script so every rep says the same sentence:
"Just so you know, this call is recorded for quality and training."
If the contact objects, stop recording or end the call.
Where recordings live
Logs holds every call. Filter by whether media is available to find the calls that have a recording, and export what you need.
Recordings are part of your customer data. Decide how long you keep them, and who on the team can listen — reps can hear their own calls, and managers reviewing calls for coaching is the intended use, but a recording of a sales call often contains information the contact would not expect to be widely shared.
This is not legal advice
Consent rules differ by state, by country, and by what the call is about. PowerDialer gives you the switch and the state-level suppression; deciding what your obligations are is your business's call, and worth ten minutes with whoever advises you.